Staff Portal

Coronavirus (COVID-19) Advice & Guidance

Updated 29 July 2021 

What’s happening at Richmond


While we will make every effort to provide all of our students with any updated information, the COVID situation may change quickly, and the advice below is subject to change on the basis of UK Government policy.

For detailed information on travelling to the UK visit our Important Information for Students webpage


Latest UK Government advice

England has moved to Step 4 of the roadmap which means that most legal restrictions to control COVID-19 have been lifted. However, it is still possible to catch and spread COVID-19, even if you are fully vaccinated, so everyone should be cautious while managing the risks of COVID-19. Find out what you should do to protect yourself and others on the .gov website.


The rules for entering England have changed depending on where you have travelled from outside the UK. The UK has implemented a traffic light system including a red, amber and green list of countries, with each colour signifying different rules around Covid testing and quarantining. These may change, please check out the latest travel information here.


For students on campus

  • We have been informed of 11 employees who have tested positive for Coronavirus - one of these has been on campus this semester or last semester
  • We have been informed of 24 students who have tested positive for Coronavirus - one of these has been on campus this semester or last semester

These are cumulative figures for positive tests among employees and students since the COVID-19 pandemic began.


Update on campus services

  • In person services including catering, security and cleaning will remain available this semester
  • Student Affairs provision will be unchanged. In-person Student Affairs support is available at Richmond and at 37 High Street Kensington
  • Registry Services are available in person Monday - Thursday 9am-5pm and remotely on Fridays
  • Library service hours on campus have been reduced but online support services remain available. Please refer to the Library calendar
  • Finance Department is available to contact via email or via telephone Monday to Friday 10am - 4pm on +44 (0) 20 8332 8334. Request student refunds and refund queries via email Details on how to pay can be found here.
  • Other offices and departments will be available both in-person and online

We would like to thank all of our students for their perseverance and persistence during these very challenging times. We are all looking forward to a change in the COVID situation in 2021, and the University will respond and adapt accordingly. The education of our students and their safety remain our top priorities.


Safety measures

Although legal restrictions on COVID-19 have now been lifted, everybody needs to continue to act carefully and remain cautious. This is why we are keeping in place key protections:

  • On-campus accommodation: students are being housed in zones which will operate as a household with some shared facilities and common space. We are also still allowing no non-residential guests in student residential areas. This is a response to Government guidance about limiting contacts while in larger residential areas
  • Hand sanitiser at every entrance, in computer labs, library and offices
  • Stepped up cleaning on high touch areas and public toilet facilities
  • All guests must sign in and out at our reception desk and must follow our guest guidance to comply with NHS Track and Trace
  • The University is also:
    - offering unique building entry and exit points to manage the flow of people
    - asking all community members to adhere to room capacities
  • The requirement to wear face coverings in law has been lifted. However, the Government recommends that people wear face coverings in crowded spaces such as transit areas and common areas.  Also please note, TFL still require masks to be worn on all forms transport and stations within London


We are also encouraging people to get vaccinated. This is free and available by appointment through your local doctor surgery if you are registered with the NHS or through a walk in clinic for anyone 18+ years of age.

See here for more details.



Self-test kits are available from the NHS directly and are also available on campus. Please complete the form here to click and collect yours on campus. You will be messaged directly when your test kit is available for collection. This service is being offered weekdays until 31 July.

After this point, please revert to collecting a self-test kit via post, your local authority or participating pharmacies in your area. More details are available on this link. We also urge everyone to come forward for vaccination as soon as one is made available to you.

  • For details of how to get tested for Covid-19 in the Richmond area see more information here.
  • For details of how to get tested for Covid-19 in the Kensington area, see more information here.


Travel information

Click here for travel information for any international students and parents who are travelling to the UK.