Learn online and gain your Level 2 Certificate in as little as four weeks! 


HCUK Training, part of Hull College Group offer a wide range of online courses, designed to help individuals and businesses develop new knowledge and skills.

You can learn at a time, pace and place to suit your lifestyle and the needs of your business and our online courses are fully funded, so everything from sign-up to the certificate is free.

See below for a full list of courses. 

  • Retail Operations

  • Business Administration

  • Cleaning Principles

  • Data Protection and Security

  • Digital Skills

  • Equality and Diversity

  • Team Leading

  • Information, Advice or Guidance

  • Safeguarding and PREVENT

  • Excellence in Customer Service

  • Warehouse and Storage

  • Business Improvement Techniques

  • Working with People with Mental Health Needs

  • Awareness of Mental Health Problems

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Business Administration

UK employers have recently reported a shortage in the amount of skilled business and administration staff, despite more than four and a half million people already working in this sector. This figure is expected to rise in coming years as the shortage of skills needs to be filled.

Have you got what it takes to provide the crucial everyday support that organisations need to run their business, meet their targets and be successful? Well, this qualification provides you with a thorough understanding of all the aspects of a business administration role, which could enable you to progress within a business environment.

This qualification is ideal for anyone with an interest in the responsibilities and tasks involved in a business administration role. By exploring the principles of supporting events, project management and changes within a business environment, you will develop a competitive and impressive knowledge about this sector which can help you start a new career or progress within a current role.


  • Principles of providing administrative services.
  • Principles of business document production and information management.
  • Understand communication in a business environment.
  • Understand employer organisations.
  • Understand how to develop working relationships with colleagues.
  • Understand how to carry out business administration tasks.
  • Understand how to prepare text.

Digital Skills

Across all sectors of employment in Europe, it has been found that at least 80% of managers and professionals require basic digital abilities to carry out their roles. In larger workplaces, as many as 50% must possess specialist digital skills.

This course will equip learners with an understanding and knowledge of the digital skills needed to search and apply for employment, including an awareness of finding and managing relevant and good quality information, and the importance of online identities. Learners will also look at the importance of digital skills in the workplace itself, considering how to communicate effectively using technology and how to protect data and devices, amongst other organisational policies and procedures.

This qualification is aimed at anyone who is either in employment or searching for employment, particularly those who wish to develop their digital skills in relation to the management of information and digital safety, security and communication. Anyone with a basic understanding of IT skills who is searching for career progression, or wishing to improve their digital skills for their own personal use, would benefit from the course. This qualification is suitable for learners aged 14 and above.


  • Developing digital career skills.
  • Management of information.
  • Digital device safety awareness.
  • Communication and productivity.
  • Digital security.

Equality and Diversity

This qualification promotes social awareness and good practice of equality and diversity within a community, at work, at home and in society in general. Whether you would like to strengthen your

own knowledge, or become more socially aware, this course is perfect for you.

Anyone! Promoting equality and diversity in the workplace and the wider community is crucial to a great working environment. Therefore, this course is suitable to any employees in any workplace.


  • Equality and diversity in society.
  • Equality and diversity in the community.
  • Equality and diversity in the workplace.

Team Leading

All businesses need good leaders to be successful, and an effective team leader will make sure that their team is happy and motivated at work. This course will develop and improve your practical skills to become a successful team leader and improve morale. So whether you are hoping to progress to a team leading role, or want to know more about how to develop your current position, this course is the perfect place for you to start.


This qualification is aimed at those who wish to gain further skills to develop their careers and progress in the workplace. It is suitable for anyone who is new to a team leading role, or those who are hoping to become a team leader as they advance their careers.


  • Principles of team leading.
  • Understand business.
  • Understand how to communicate work-related information.
  • Understand how to manage performance and conflict in the workplace.
  • Principles of equality and diversity in the workplace.
  • Understand how to develop working relationships with colleagues.
  • Understand health and safety procedures in the workplace.
  • Understand how to develop and Employment opportunities: deliver a presentation.

Information, Advice or Guidance

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques available to improve your interactions. This course will equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. It covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

This course is suitable for anyone who already works or wants to work in a role which involves providing information, advice or guidance. The skills you develop are transferable across a wide range of sectors, allowing you to apply it to your own employment context.


  • Information, advice or guidance in practice.
  • Developing interaction skills for information, advice or guidance.
  • Signposting and referral in information, advice or guidance.
  • Information, advice or guidance in context.
  • Skills for advice providers.

Safeguarding and PREVENT

With issues of human rights, hate crime and democracy becoming more prevalent in the UK and worldwide, it is more important than ever to understand the measures to help prevent terrorism and promote safeguarding and British values in society. This course provides a detailed understanding of how to recognise and prevent radicalisation and extremism, the principles of safeguarding, the Prevent duty and its importance in society, and the importance of online safety and British values.

This course is ideal for learners who wish to increase their awareness and understanding of the issues surrounding Prevent, including radicalisation, extremism, propaganda, social media, and the promotion of British values, such as democracy and the rule of law. You will also learn more about safeguarding and the legislation relating to it.


  • Principles of safeguarding.
  • The Prevent duty and its importance in society.
  • The importance of online safety.
  • The importance of British values.


Excellence in Customer Service

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.


  • Principles of customer service and delivery.
  • Understand customers.
  • Understand employer organisations.
  • Understand how to communicate with customers.
  • Understand how to handle customer information.
  • Understand how to resolve problems and deliver customer service to challenging customers.
  • Understand how to develop customer relationships.

Working with People with Mental Health Needs

Mental Health presents one of the greatest challenges to our society. With an estimated 450 million people worldwide suffering from a mental health problem, around a quarter of British adults will experience some form of mental health problem each year. While many elements of mental health are still not understood, having a good knowledge of the information that is available is essential in the care sector.

The qualification is suitable for anyone who wishes to increase their knowledge of mental health problems, the factors that cause mental ill-health and the ways that mental health problems can be managed. The course is also suitable for those who already work in this area, anyone who wants to secure a job linked to mental health and anyone who wants to gain more knowledge for personal reasons.


  • Understand the role of the mental health worker.
  • Mental health and mental health issues.
  • Understand duty of care in adult health and social care.
  • Approaches to care and management in mental health.  
  • Understanding change and support in relation to mental health.

Awareness of Mental Health Problems

Did you know one in four British adults experience at least one diagnosable mental health problem each year? The most common is mixed anxiety and depression, but there are many other issues which have a huge impact on a person’s life and the people around them. Anyone who works around people with mental health problems needs to understand each condition fully. Likewise, anyone who has seen someone experience mental health problems would benefit from understanding the meaning, causes, effects, symptoms and management of the condition. This nationally recognised qualification covers all of these aspects and is the perfect place to start.

The qualification is suitable for anyone who wishes to increase their knowledge of mental health problems, the factors that cause mental ill-health and the ways that mental health problems can be managed. The course is also suitable for those who already work in this area, anyone who wants to secure a job linked to mental health and anyone who wants to gain more knowledge for personal reasons.


  • Understanding mental health.
  • Understanding stress.
  • Understanding anxiety.
  • Understanding phobias.
  • Understanding depression.
  • Understanding post-natal depression.
  • Understanding bipolar disorder.
  • Understanding schizophrenia.
  • Understanding dementia.
  • Understanding eating disorders.
  • Understanding Attention Deficit Hyperactivity Disorder (ADHD).
  • Understanding Obsessive Compulsive Disorder (OCD).
  • Understanding Post-traumatic Stress Disorder (PTSD).

Cleaning Principles

These qualifications aim to provide you with a range of underpinning knowledge in both generic and specialist cleaning principles, meet the needs of learners who work or want to work in the cleaning sector.

These qualifications can act as a knowledge-based certificate within the cleaning apprenticeship framework.

The objective of these qualifications is to help learners develop their knowledge and understanding of the skills required for working in the cleaning sector.


  • Dealing with routine and non-routine waste.
  • Health and safety for the cleaning and support services industry.
  • Working with customers and others in the cleaning and support services industry.

Business Improvement Techniques

This qualifications provides the you with all of the skills (from basic to advanced) in order to effectively monitor and make improvements to production and manufacturing processes. 

You will be assessed in the workplace and on completion of this qualification the learner will be well placed to work in a variety of business improvement roles in their chosen industry.   


  • Safe and effective team working. 
  • Workplace organisation. 
  • Continuous improvement. 
  • Visual management systems. 
  • Problem solving. 
  • Flow process analysis. 

Retail Operations

This qualification aims to provide you with a thorough understanding of retail operations, including effective customer service, teamwork and understanding what to expect when working in the retail sector.


  • Understanding customer service in the retail sector.
  • Understanding the retail selling process.
  • Understanding how individuals and teams contribute to the effectiveness of a retail business.
  • Understanding how a retail business maintains health and safety on its premises.
  • Understanding retail consumer law.
  • Understand how to deal with customer queries and complaints in a retail environment.
  • Understanding the handling of customer payments in a retail business.
  • Understanding the control, receipt and storage of stock in a retail business.

Data Protection and Security

Anyone who works with personal data needs to understands the laws surrounding it.

This fully online level 2 Certificate in Data Protection and Data Security will provide you with essential knowledge on data protection compliance. The qualification will help to develop your understanding of key data legislation such as the General Data Protection Regulation (GDPR) and the Data Protection Act. You will learn the steps that organisations can take to protect data from common threats to ICT systems, as well as the consequences that failing to protect data can have for individuals and organisations.


  • Current data protection legislation, and how it is applied.
  • Organisational procedures concerning data.
  • Possible threats to ICT systems and data, and how to protect against them.
  • Consequences of not protecting data, and the impact of possible breaches.

Warehouse and Storage

The warehousing and storage of goods is an essential part of any logistics operation. Our fully online level 2 Certificate in Principles of Warehousing and Storage qualification is perfect for those currently seeking employment in this sector.

The qualification will give you insight into the warehousing and storage industry. You will learn how to undertake preparations for receiving goods, use different stock control methods and the best way to report and record any variations. You will also learn about the best health and safety practices to help minimise potential risks.


  • Understanding the warehousing and storage industry.
  • Understanding the functions and benefits of warehousing.
  • Understanding how to store goods.
  • The purpose of a stock check.

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